AN INCLUSIVE SOCIETY

Creating an Inclusive Society

Taiwan Life believes that "insurance is a public service industry." As such, we have long paid attention to various social problems and needs, leveraging our competitiveness in the insurance industry to establish innovative and diverse public welfare action plans to positively impact society.
We focus on the three major areas of health promotion, active aging, and caring for disadvantaged people. In doing so, we not only actively support government policies, promote financial inclusion, and directly invest resources where they are most needed, but also work with stakeholders such as organizations, academic institutions, and social welfare organizations to work toward goals like health promotion and intergenerational prosperity, proactively utilizing the sustainable influence of the insurance industry to create shared value.

Problems we’re addressing：
  • Insufficient awareness of self-managed health among Taiwanese
  • Inadequate retirement preparation and insurance coverage
  • Lack of basic subsistence measures and resources for disadvantaged groups
Our roles and practices：

Taiwan Life places great importance on risk diversification in the insurance industry. We offer a wide range of protection products and AI-powered friendly services to help individuals achieve three main goals for a healthy life：

  • Prevention × Increased Health Awareness
  • Aging Gracefully × Growing Sports Culture among Older People
  • Precision × Effective Utilization of Medical Resources
Our actions：

By integrating our core functions of insurance with partners from various sectors, we are able to provide diverse solutions for social issues. Taiwan Life's top priority is "health management" and we see the promotion of comprehensive physical, mental, and financial health management as being the core of our action plans：

  • Promoting innovative and diverse health promotion activities, advocating for intergenerational communication between younger and older people, and educating the public on the importance of the early accumulation of health assets and self-health management.
  • Promoting comprehensive financial education, advocating for sustainable development issues, raising awareness of retirement preparedness among the public, and reinforcing risk management concepts.
  • Supporting vulnerable care services, providing basic insurance coverage, collaborating with social welfare organizations across various sectors to offer long-term care services or basic insurance coverage for disadvantaged groups, such as rural areas or economically disadvantaged populations.
2023 public welfare project performance
● Forum and Survey

Since 2020, we have collaborated with the College of Commerce at National Chengchi University to organize an annual survey on indicators that reflect retirement care issues in Taiwan. The survey analyzes the issues and needs of the retirement landscape and track changes in retirement confidence, retirement adequacy, and life satisfaction indices. Additionally, we host the annual Finance for Seniors Forum, bringing together renowned experts from both domestic and international spheres to propose solutions and enhance public awareness of retirement planning and financial insurance. We are at the forefront of promoting retirement planning within the insurance industry, and by doing so are actively implementing our mission of sustainable finance.
In 2023, the survey revealed that the average age at which Taiwanese people start preparing for retirement is 36.99, which is 2.16 years earlier than in 2022. There are concerns regarding a simultaneous decline in the three key retirement indicators, and the level of satisfaction with retirement is decreasing annually. In 2023, the Finance for Seniors Forum invited a distinguished panel of experts, including Taiwan Vice Premier Wen-Tsan Cheng; Acer Group founder Stan Shih; Japanese aging trends expert Murata Hiroyuki; Professor Huang Hong-Zhi of the Department of Risk Management and Insurance at National Chengchi University; Chun-Chen Liao, president of the Channel Operations Department at Taiwan Life; and Tsung-Chuan Hsieh, director of the Wealth Management Products Department at CTBC Bank. These authoritative figures from government, industry, and academia gathered to discuss the "Silver Economy and the Great Future." They analyzed the challenges of an ultra-aging society, explored new opportunities in the retiree economy, and called for cross-industry collaboration to stimulate diverse perspectives and solutions. The goal was to create a fulfilling third stage of life for the aging population.

In 2022, we collaborated with our media partner to organize the Aging-Friendliness Survey and Forum. The event focused on assessing the level of age-friendliness in Taiwan using the WHO Age-friendly Cities Framework. In 2023, the focus shifted to residence and transportation issues. The study examined four key indicators: accessibility, traffic flow, residential friendliness, and quality of life. The results revealed that the average satisfaction scores for these indicators were just above the passing mark. Additionally, the results showed that 76.8% of the public supported the concept of shared wellness villages for retirement and expressed interest in insurance products that include wellness village benefits.
The forum convened experts from the industry, government, and academia in the field of aging. Among the attendees were Tai-Ke Cheng, chairman of Taiwan Life, and Bai-Hong Ye, senior vice president and chief strategy officer. The discussion focused on the vital role played by the life insurance industry in promoting aging-friendly initiatives. Also in attendance were Yen-Hsing Hsu, deputy director-general of the Ministry of the Interior's Construction and Planning Agency; Wen-Jui Chen, director-general of the Ministry of Transportation's Highway Bureau; Ti-Chih Chu, deputy mayor of New Taipei City; Nan-Chih Chiang, director of the Taoyuan City Government's Urban Development Bureau; and Chao-Fu Yeh, director of the Taichung City Government's Transportation Bureau. These experts shared ideas on how the central and local governments can integrate resources across different fields and address the actual needs of older people to create an age-friendly environment. The forum was attended by 250 people.

In support of the government's goal of achieving net-zero emissions by 2050, the theme for 2023 was "Zero Carbon Taiwan." Experts from government, industry, and academia gathered for the event, including cabinet spokesperson Lin Tze-luen, Deputy FSC Chairperson Hsiao Tsui-ling, TCX Chairman Lin Hsiu-ming, Kaohsiung Deputy Mayor Lo Ta-sheng, Delta Chief Sustainability Officer and spokesperson Chou Chih-hung, and KPMG Sustainability Consulting Director and President Hung Cheng-Chung. The event was attended by nearly 300 professionals from the financial, insurance, and other industries. Through cross-industry and cross-disciplinary discussions, Taiwan Life aims to foster recommendations for achieving global net zero emissions by 2050 and to strengthen its influence in sustainable insurance.
Integrating the group's resources to leverage financial influence, CTBC Holding President James Chen and Taiwan Life President Tony Chuang delivered opening remarks and served as panelists in the forum. They discussed the collaboration between funding sources and enterprises to achieve the goals of energy conservation and carbon reduction. The forum also serves as a means for Taiwan Life to foster mutually beneficial outcomes for the government, enterprises, and customers through sustainable investment and financing as well as promoting the green economy.

  1. For the past three years, we have partnered with Economic Daily News to conduct a survey on national medical/healthcare and insurance needs. From the 2020 survey on "Changes in Public Demand for Health Insurance" to the 2021 survey on "Public Perception and Demand for Personal Risks" and the 2022 survey on "National Workplace Health," we have been consistently investigating health management and medical insurance needs. The results of the 2023 survey have garnered significant attention from the Ministry of Health and Welfare and are intended to serve as reference data for long-term care and medical policy development.
  2. In the 2023 survey, Taiwan Life, under the direction of President Chun-Chen Liao and Vice President Yu-Ching Lai, responded to the results by offering customized recommendations for protection planning at different life stages. They emphasized the importance of insurance policies in mitigating economic risks and covering expenses associated with sudden illnesses, such as dementia. Additionally, they invited experts and scholars to provide their insights and solutions, including Jui-Yuan Hsueh, Minister of Health and Welfare; Liang-Kung Chen, Director of Guandu Hospital; Chen-Fen Chen, Professor of Long-term Care at Taipei Nursing University; and Chung-Jen Hao, Associate Professor of Risk Management and Insurance at Tamkang University. Through a diverse range of perspectives, they advocated for a proper understanding of insurance and healthcare, reminding the public to prioritize their insurance needs.
  3. We also joined hands with media organizations to encourage the public to pay more attention to their insurance needs, and improved public welfare by promoting good healthcare concepts.

● Charity Supporting

  1. Taiwan Life has been organizing the Three Generation Walk for Health for 12 consecutive years, inviting the whole family to engage in exercise with the ultimate aim of using familial support to encourage self-health management among older adults. This walk has also become a fixed family day event for Taiwan Life.
  2. In 2023, we partnered with international media channel Animal Planet to host the Generations Walk with Animals event at Taipei Zoo. This event integrated physical exercise with animal ecology education, providing participants with an opportunity to improve their health and expand their understanding of ecological conservation. More than 2,000 people participated. Taiwan Life's innovative mobile health management app, TeamWalk, was also used to organize walking events online, promoting public health through digital tools and drawing 23,361 participants.
  3. We connected with a diverse range of partners, including CTBC Brothers basketball team players and cheerleaders, to promote a nationwide walking campaign and encourage the public to build up their health assets from an early age. For the second consecutive year, the Grandparents Shuttle Bus Service helped older adults, including from New Taipei's Pingxi District, to take part in the walk; corporate volunteers from Taiwan Life also accompanied them throughout the walk. Meanwhile, as part of efforts to achieve the 2050 net-zero emissions target, the promotional materials for the event were recycled and repurposed into shoulder bags.
  4. Received the Gold Award in the Taiwan Sustainability Action Awards Social Inclusion Category from the Taiwan Institute for Sustainable Energy.

Taiwan Life is committed to realizing its corporate social responsibility, and it partners with NGOs to organize events to this end. We also encourage our employees to actively participate in diverse charitable actions, aiming to become corporate pioneers who embody the principles of ESG. Our ultimate vision is to foster a culture of "everyone volunteers," with our recent performance as follows： Enhanced the professional competencies of volunteers
In collaboration with the Federation for the Welfare of the Elderly and the Taiwan Academy of Banking and Finance, we have jointly designed professional training materials for long-term care and finance volunteers. In 2023, we partnered with the League For Persons With Disabilities, R.O.C (Taiwan) to introduce a specialized course on insurance knowledge and rights for people with disabilities. This course was accessible on the Taiwan Life Learning Platform System, enabling volunteers to receive comprehensive training without any time or space constraints.

Organized 10 volunteering activities, with 347 participants contributing 1,549 hours of service.

  1. Health promotion: Over 2,000 people spanning three generations of grandparents and grandchildren took part in the Walking with Animals health walk, engaging in casual conversations along the way. Harnessing the power of family, the event promoted self-management of health across all age groups.
  2. Beach cleanups and waste reduction: In collaboration with government, subsidiaries, and students and teachers from CTBC Business School, we organized beach and shore cleanups at Sun Moon Lake in Nantou and the Golden Coast in Tainan. Harnessing the "CSR × USR" cross-domain collaboration movement, we collected over 210 kilograms of waste.
  3. Rural care: In collaboration with the Pingtung Bjørgaas Foundation, we coordinated the Old Friends Light Travel event. During this event, volunteers accompanied older people with limited mobility from the adult daycare center on a trip to the National Museum of Marine Biology & Aquarium. Additionally, we offered support to older people with dementia through diverse therapies, which included engaging in activities such as baking and herbal hand massages.
  4. Care for disadvantaged families: Our volunteers assisted the 1919 Food Bank in packing and distributing 906 packages of food and supplies for delivery to disadvantaged families in central Taiwan.
  5. Support through sport: Together with the Hondao Senior Citizens Welfare Foundation and the Taiwan Life Aloong baseball team, we promote baseball education for older adults by organizing training camps, community courses, and the Bulao Baseball Intergenerational Exchange Tournament in order to cultivate healthy self-health management habits.

We have organized the Seniors Baseball Training Camp for three consecutive years. In 2023, we collaborated with professional baseball coaches and older players to launch the first Community Seniors Baseball Course. Through experience sharing, older people were able to see their peers living healthy and active lives, thereby enhancing their own self-health management. In 2023, five events were held, with 165 participants.
The Bulao Baseball Intergenerational Exchange Tournament was held for the second consecutive year in 2023. For it, Taiwan Life teamed up with the Taiwan Life Aloong adult league team, CTBC Brothers, Bulao Baseball League, Xinshe High School junior league team, and Chui Fen Elementary School. Also joining the tournament was the Hong Kong Bulao Legends Team, marking the first time an overseas team was invited. The participants in the tournament ranged in age from 10 to 79, and their intergenerational cooperation served as an inspiration and showcased the value of aging.

Since 2017, we have worked with the Bjørgaas Foundation to provide in-home bathing services in seven rural townships in Pingtung County. Our mobile bathing van travels to the homes of people with a disability, providing them with proper bathing services, warmth, support, and a sense of happiness.
In 2023, the service helped 604 people, for a cumulative total of 3,337 people helped since the service was launched in July 2017.

We have sponsored the Taichung City Baseball Team, renamed as Aloong in 2024, since 2015 to support the development of local baseball and build a platform to enhance athletes' skills. In 2023, we paid for the operating and administrative expenses of the Taichung City Baseball Team in order to nurture baseball and promote sports and exercise in the city; campus tours were also organized to promote baseball education, and charity events were held, including the Taiwan Life × Bulao Baseball League friendly tournament, promoting lifelong baseball education to enhance public health self-management and expand influence.
Received the Sports Administration Sports Sponsorship Award for the seventh consecutive year.

Since 2016, we have sponsored the Keelung City Social Basketball Association's New Park Cup Basketball Championship as part of the Ministry of Education's Sports Administration's National Sports Day. In 2023, the event attracted 5,936 participants from Keelung City, Taipei City, New Taipei City, and Yilan County, with 44 teams competing. The players ranged across different generations, fostering intergenerational exchanges and encouraging public participation in sports, thereby promoting a healthy sports culture.

We have supported Taiwan's first "rock and life education" band, Rose Tomb, since 2022 by funding its performances in rural schools. This initiative provides children with access to diverse educational experiences, helping them build positive and confident values. In 2023, the band performed at nine rural schools, reaching 1,800 students.

As part of our efforts to support the arts as well as disadvantaged groups in rural areas, we sponsored the CTBC Foundation for Arts and Culture’s Puppet Carnival. The event, held during the CTBC Arts Festival, featured performances by the Puppet & Its Double troupe and students from a rural school in Yilan, bringing arts resources to both urban and rural areas and helping the students build confidence through stage performances. Nearly 1,800 people attended the event.

Taiwan Life has been working with Taiwan Blood Services Foundation since 2013 to hold charity blood drive every year to encourage everyone to donate blood to help others by helping blood banks across Taiwan. In 2023, we continued to call on the public to roll up their sleeves and donate blood. A total of 17 blood drives were held in Taipei, Taoyuan, Hsinchu, Miaoli, Taichung, Tainan, Chiayi, Kaohsiung, and elsewhere, and 2,834 bags of blood were collected.

Taiwan Life has long supported charitable causes, and has purchased gift boxes from social welfare organizations since 2016 to help underprivileged groups. In 2023, the Company spent NT$712,000 on charity gift boxes.