| Issue | Indicator | 2024 results | 2025 short-term targets | 2030 medium- and long-term targets |
|---|---|---|---|---|
| Continually Optimizing Services and Experiences to Enhance Customer Relationships | Number of services launched for older people and disadvantaged people (since 2023) | 17 services (cumulative) | 20 services (cumulative) | 28 services (cumulative) |
| Number of older people and disadvantaged people benefiting from inclusive services | 212,115 | 220,420 | 322,905 | |
| Service quality optimization | Ranked 1st in industry in NPS | Maintain 1st place | Maintain 1st place | |
| E-policy usage rate | 50% | 55% through proprietary channels | 88% through proprietary channels | |
| Number of ESG insurance products developed (since 2023) | 10 (cumulative) | 12 (cumulative) | 22 (cumulative) | |
| Promoting health management: number of TeamWalk members | 38,649 | 61,000 | 140,000 |
