Amid a period of rapid and profound change, 2024 brought a range of critical challenges. The swift advancement of AI not only unlocked new possibilities but also contributed to the spread of misinformation and exacerbated social divisions. Moreover, as the impacts of climate change intensified, differing views across sectors on the severity of climate issues continued to influence risk assessments and the countermeasures adopted. Meanwhile, escalating geopolitical conflicts have led to regional economic instability. As highlighted in the Global Risks Report 2024, all these risks are deeply interconnected, creating a complex web of international challenges. These risks bring about systemic uncertainty that is making business operations increasingly difficult to navigate.
　　In the face of this turbulent global landscape and mounting challenges, Taiwan Life remained focused on its core insurance business in 2024 by adopting stable and diverse product strategies, with an emphasis on promoting long-term premium payments and value-oriented policies. On the investment front, Taiwan Life delivered strong returns on stocks, bonds, and funds, benefiting from active capital market performance. Achieving a net profit after tax of NT$21.47 billion and strong performance in return on equity (ROE) and return on assets (ROA), the Company continued to demonstrate its financial strength and maintained its leading position in the industry.
　　We acknowledge that responsible corporate management extends beyond financial metrics—it must also address the defining challenges of our time. At Taiwan Life, we follow the “We are family” core brand philosophy of our parent company, CTBC Holding. Guided by CTBC Holding’s sustainability strategy and its TRUST commitment, we are committed to building a more inclusive, age-friendly society. In 2024, we redefined our dual sustainability pillars to reflect this vision, updating them to “Low-carbon Leadership and Sustainable Operations” and “Empowerment for Shared Prosperity and Value Creation.” These pillars center around eight material sustainability issues, under which we have set 25 sustainability goals to be achieved by 2030—a clear demonstration of our long-term commitment and action-oriented approach.

Low-carbon Leadership and Sustainable Operations: From Risk Management to Climate Action

　　Taiwan Life recognizes that climate change poses significant financial and operational impacts. In response, we continue to strengthen climate risk identification and scenario analysis, while setting science-based carbon reduction targets and progressively lowering our operational carbon emissions—demonstrating our long-term commitment to achieving net-zero emissions by 2050. Through our unique "arithmetic-based" approach to green finance, we aim to expand investments and loans in low-carbon, green energy, and sustainable industries. Meanwhile, we actively engage with investee companies to address environmental and social risks, supporting the vitality of the ecosystems and communities around us.

Empowerment for Shared Prosperity and Value Creation: Establishing Insurance as a Pillar of Society

　　Taiwan Life firmly believes that a diverse and inclusive workplace forms a solid foundation for team cohesion and sustainable development. We prioritize talent recruitment and development, encouraging every employee to make a positive societal impact. Upholding our customer-centric philosophy of treating customers like family and holding true to our visions, we leverage digital innovation and the Experience Ambassador system to understand customer needs and provide customized, comprehensive insurance protection throughout the entire lifecycle, from health management to aged care. Above all, we believe that insurance is not merely a financial product but a social good that connects individuals, generations, and communities. We remain committed to addressing gaps in social care by putting the concept of “insurance as public welfare” into action and amplifying our social impact.

Looking Ahead in 2025: Building Resilience and Driving Innovation Amid Uncertainty

　　Looking further ahead in 2025, as military conflicts persist and climate-related disasters intensify, global governance and social resilience face unprecedented challenges. Taiwan Life believes that only by strengthening corporate resilience and mastering risk management can we remain steadfast in the face of volatility. As a people-centered life insurance company, we are committed to protecting families and fulfilling intergenerational promises. By listening closely to our customers and offering thoughtful, tailored solutions, we aim to be a source of stability and reassurance in uncertain times.
　　We remain committed to enhancing our capabilities in sustainable finance by integrating digital transformation with robust risk management. By seizing future growth opportunities, we aim to reshape the future of sustainable insurance, delivering stable returns for shareholders, long-term value for customers, and a lasting positive impact for society. Through these efforts, we are advancing toward Taiwan Life’s vision of resilient operations and enduring success.