Founded in 1947 as the first life insurance company in Taiwan, Taiwan Life was privatized in 1998 and became a subsidiary of CTBC Holding in 2015. Leveraging its solid sustainable development strategy, myriad innovation digital services, and outstanding brand influence, Taiwan Life earned 57 major awards at home and abroad in 2022, making it a leader in the life insurance industry in Taiwan.
Taiwan Life’s brand value has also received international acclaim. We have been listed in the Brand Finance Insurance 100 index on six occasions and have been recognized by four globally renowned media outlets, including as the Best Life Insurance Company, Taiwan; Best Life Insurance Brand in Taiwan, and Most Innovative Life Insurance Company, Taiwan. In addition, our long-running commitment to public welfare, such as planning innovative and diverse action programs, promoting corporate volunteer services, and encouraging employees to participate in public welfare, have been us recognized by the Asia Responsible Enterprise Awards for six consecutive years.
We are committed to building a sustainable financial ecosystem in support of the government’s Green Finance Action Plan 3.0. Not only were we the first life insurer in Asia to participate in offshore wind power syndication, but we also actively promote low-carbon transformation and sustainable change in the industry. For three consecutive years, the Company has been recognized at The Asset’s Triple A Sustainable Infrastructure Awards, and in 2022, we were the sole recipient of the Institutional Investor of the Year - Insurance, Asia-Pacific honor. In response to digital development, Taiwan Life is providing more convenient and friendly digital financial services, including the TeamWalk Workplace Health Management app, a one-stop health self-management platform; the iHealth Plan; and the Smart and Convenient Claims Front Desk service, which shortens insurance claims processing time. The Company launched the “Three Scans and Three No’s” video insurance service to meet the demand for zero-contact service during the pandemic, and promoted independent health management by launching the AI Health Score app, which combines Big Data from the National Health Insurance system with precision AI to create customized insurance solutions. For such efforts, we won the Data Analytics and Artificial Intelligence Award at the Celent Model Insurer Awards, making us the only insurer in Taiwan to have received the honor.
Upholding CTBC Holding’s “We are family” brand spirit, Taiwan Life will continue exerting its influence through sustainable insurance and introduce innovative investment and financing products and services to protect customers. At the same time, we will seek to create a more sustainable environment and society, benefiting every one of our stakeholders by creating and sharing enduring value.

2022 was a turbulent year, with the Russian war in Ukraine breaking out at the beginning of the year and impacting global food and energy supply. Furthermore, global inflation caused countries around the world to tighten their monetary policies in order to stabilize commodity prices, thereby causing drastic changes in the financial market. As a result, the annual profit of the entire life insurance industry was far lower than expected.
In 2022, intensified epidemic-related insurance claims from a Taiwan Life subsidiary resulted in a net loss after tax. Even after excluding the subsidiary’s loss, Taiwan Life’s 2022 profit still decreased from the previous year. This was mainly due to the interest rate hikes and stock market decline slowing profit momentum. However, the decline in profit was still less severe than that of our industry peers. Taiwan Life will continue to accumulate its long-term value, stabilize its profitability, and strengthen its risk management in order to achieve the goal of sustainable operations.
As Taiwan Life continues to grow, it will consistently strengthen its risk identification and management skills on three fronts: product design, risk management, and process optimization. While creating competitive advantages, Taiwan Life will also strengthen the supervision and governance of its subsidiaries, balance its risk capital and return on investment, and establish the most appropriate investment portfolio so as to achieve stable growth and improve the Company’s long-term value.
As Taiwan’s first life insurance company, we are constantly reflecting on our performance and reminding ourselves of the Company’s original vision. Insurance is a people-centric industry. In the digital transformation process of developing financial insurance technology and innovative online services, we are also listening intently to our customers. Through the professionalism and teamwork of every department, Taiwan Life focuses on customers in order to offer them comprehensive products and services that closely reflect their needs and, by doing so, to offer the best customer experience. As we continue to improve, we will also incorporate the mindset of sustainable insurance and the spirit of treating customers fairly into our everyday operations.
The financial industry is also key to promoting climate transformation and leading the low-carbon transformation. A 2017 report issued by the Organization for Economic Co-operation and Development showed that countries worldwide must propose more proactive low-carbon transformation plans to achieve the goal of limiting global warming to 2℃, as established in the Paris Agreement. Financial institutions in particular should proactively develop green finance and take part in managing climate risks. In 2021, the Glasgow Financial Alliance for Net Zero was established, highlighting how the international financial industry can shoulder its climate-related responsibilities as well as its ambition to promote climate finance.
As a leading insurance provider in Taiwan, Taiwan Life should utilize its influence in the financial industry further. Taiwan Life voluntarily adopts the U.N. Principles for Sustainable Insurance (PSI) and Principles for Responsible Investment (PRI). In line with the sustainability strategy and “TRUST” sustainable commitment of our parent company, CTBC Holding, we focus on two pillars of sustainable development: “deepening social impact” and “achieving low-carbon transition and responsible operations.” As such, Taiwan Life has formulated a blueprint for sustainable development through four strategic major directions of sustainability, namely “Ethical Governance,” “Sustainable Finance,” “Accountable Operations,” and “An Inclusive Society.” We are also committed to supporting the National Development Council’s Taiwan’s Pathway to Net-Zero Emissions in 2050 and adopting the FSC’s Green Finance Action Plan 3.0 to expand investment in low-carbon green energy industries as part of energy and industry transformation efforts. By leveraging the influence of its capital, Taiwan Life works to promote low-carbon emissions and sustainable change, and proactively conducts engagements as part of our practice of stewardship and value creation with stakeholders.
Taiwan Life embraces CTBC Holding’s “We are family” brand spirit, striving to uphold our commitment to customers through comprehensive insurance products, investment, and financing services. With a strong sense of responsibility and a positive influence, we are dedicated to safeguarding generations of customers who place their trust in us. Together, we endeavor to create a sustainable environment and contribute to the betterment of society.