We establish various communication channels to communicate and respond to the opinions of employees, policyholders, suppliers/contractors, investees, government, shareholders, and community, and at the same time implement transparent disclosure, so that stakeholders can understand how Taiwan Life fulfills its social responsibilities.

Report Disclosure

Stakeholders and Materiality

Stakeholder communication channels and responses

Based on the AA1000 Stakeholder Engagement Standard, we have identified seven types of stakeholders and established communication channels for each, proactively responding to stakeholders’ expectations. In the spirit of transparency and openness, we disclose information through diverse channels in order to ensure that communication with stakeholders is effective. In addition, we have collected and incorporated issues covered in the communication process as a reference for the Company’s operation and promotion of sustainable development strategies, thereby enhancing the promotion of sustainable operations. These issues will also be disclosed in our sustainability reports in due course.

● Stakeholder communication channels and responses
Communication channel and response method for stakeholders
Communication channel and response method for stakeholders
Materiality analysis

Pursuant to the GRI Standards, Taiwan Life identified stakeholders and conducted a materiality analysis while compiling this report. The content of the materiality analysis were submitted to and approved by the Chairman. The Company uses the results of the materiality analysis to further establish its sustainable operation strategies and goals, take inventory of the Company’s sustainability measures, and push each department to make further improvements. The materiality analysis also serves as the basis for responding to stakeholders.

● Materiality analysis process
Materiality analysis procedure
● Materiality matrix
Material topic analysis results
● Material topic impact significance assessments
Material topic analysis results