Claim Service

Required Documents
  • Insurance benefit application form
  • The insurance policy or a transcript thereof.
  • Application for Death Benefit: The insured’s death certificate and certificate of cancelled household registration, certified by a Taiwan representative office abroad or its authorized agent. If there should be no such certificate of cancelled household registration available from the insured’s national government, it shall be exempted.
  • Application for Total Permanent Disability Benefit: A disability diagnosis, certified by a Taiwan representative office abroad or its authorized agent.
  • Proof of the beneficiary's identity.
*Please be reminded
  1. The documents required may be slightly different for claims against different policies. On reviewing the claim applications, the Company will abide by the terms and conditions stipulated in the policies. To protect your rights and interests against the claim, please ensure you have checked the policy contents carefully.
  2. Should you have any questions regarding a claim, please contact our service representatives or call our designated service line +886-2-81705156. We will be more than pleased to serve you.
How to Apply
  • Please contact our service representative for your policies for assistance.
  • The beneficiary may visit our service counter in person.
  • Please send the documents by postal mail to our head office or our branches around the island. (Service locations)
Cliams Procedures
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